Our Money Back Guarantee
We’re confident you’ll love your new nails, but if you’re not completely satisfied after trying them, you’re covered by our 14-Day Money-Back Guarantee.
How It Works:
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You have 14 days from the date of delivery to request a return and refund, even if you have tried the nails.
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To start a return, you must complete our Money Back Guarantee Form.
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Once your form has been submitted, we will email you a return label. The cost of the label will be deducted from your return. Return shipping costs are the responsibility of the customer.
Return Conditions:
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All components (e.g., box, nails, glue, sticky tabs, cuticle stick and nail file) must be included in the return.
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Nails must be returned, even if used.
How to Return:
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Complete the Returns Form.
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Package the nails and all included accessories securely.
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Attach the label sent by us after completing your form and send it from your nearest Royal Mail post office.
Refunds:
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Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
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Refunds are issued to your original payment method.
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Original shipping charges (if any) are non-refundable.
Please Note:
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Only one return or refund is allowed per customer under this guarantee.
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This guarantee applies to purchases made directly through getloste.com.
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Excessively used or damaged returns beyond trial use may not qualify for a full refund.
If you have any questions, please contact us at getlostenails@gmail.com.
Christy Llewellyn
Hi I’m Christy, the founder of Loste,
I’m a fashion designer with a background in e-commerce and marketing, and I’ve spent most of my career working with fashion and beauty brands behind the scenes, helping entrepreneurs build their businesses, but I always knew I wanted to be one. I launched my first business when I was 16, and after many attempts, I found something that really clicked with Loste.
False nails have been part of my life for as long as I can remember. My nan wears them all the time, and when I started working on fashion shoots, I noticed how often they were used to quickly fix models’ nails. I started wearing them myself between salon visits or when I couldn’t afford to go, and I realised I liked them more. Salon acrylics ruined my nails, but falsies helped them grow stronger, and they were cheaper, quicker, and easier to switch up.
During COVID, I was running a vintage clothing business and using false nails constantly for content shoots. With salons closed, I relied on them more than ever, and that’s when I started getting frustrated. The quality wasn’t great, the styles were limited, and the packaging was bad. I knew I could do better.
Six months later, I had my first box of Loste false nails, launched a simple website, and started selling. From day one, people were interested. In the first year, I got my first stockist, five stores in Switzerland, and even had a little feature on the BBC. The next year, things grew again, and then the year after, we went viral, reaching nearly 3 million people with the ‘Nail Emergency’ campaign. That’s when I decided to invest in improving the product and relaunching the brand.
My goal with Loste is to be the #1 false nail brand in the UK, creating reusable, high-quality nails that last. Since launching, we’ve sold thousands of sets around the world and built a community that’s all about shaking up the way we do our nails. Loste is for anyone who loves nails but wants them on their own terms; reusable, easy to apply, affordable, and kinder to their nails and the planet.
Join the reusable revolution…
Christy x
